Refund and Returns Policy

At Pro Consultants , we strive to provide quality services and a smooth application process. Please review our refund and returns policy carefully.

1. Validity of Policy

Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed since your order, unfortunately, we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return or refund:

The service/product must not have been used or processed.
The request must be made within the 30-day period.
Proof of purchase (receipt, order confirmation) must be provided.

Important: Certain items and services are non-returnable and non-refundable, including:

e-Visa applications already submitted to immigration authorities.
Downloadable digital products.
Gift cards.
Personalized services once processing has begun.

3. Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

Services canceled after partial processing.
Orders with incorrect or incomplete details provided by the applicant.
Any situation where costs have already been incurred by us.

4. Refund Process

Once your request is received and reviewed, we will notify you via email regarding approval or rejection.
If approved, your refund will be processed, and the amount will be credited to your original method of payment within a certain number of business days.

5. Late or Missing Refunds

If you have not received your refund yet:

Check your bank account.
Contact your credit card company, as posting may take time.
Contact your bank, as processing delays are possible.

If you have done all of the above and still not received your refund, please contact us at Info@evisatraveler.com.

6. Sale Items

Only regular-priced services/products are eligible for refunds.
Sale or discounted services are non-refundable.

7. Exchanges

We only replace or adjust services if they were defective, incorrect, or not delivered as promised. If you need an exchange for the same service, contact us at Info@evisatraveler.com.

8. Gifts

If the order was marked as a gift and shipped directly to you, you may receive a credit for the value of your return.
If the gift giver purchased the service for themselves and later forwarded it to you, refunds will be issued to the gift giver.

9. Service Returns

Since our products are primarily digital services (e-Visa applications), physical returns are not required. In exceptional cases where tangible items are involved:

Returns should be shipped to our office address (provided upon request).
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.

10. Contact Us

For questions or refund requests, please contact us:

📧 Email: Info@evisatraveler.com
📞 Phone: +92 334 6881820